Privacy Policy
At KAA Dentals (“we,” “us,” or “our”), we are dedicated to protecting the privacy and personal information of our patients and visitors to our website, www.kaadentals.co.uk (the “Website”). This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.
1. Information We Collect
We collect personal information to provide high-quality dental care and improve your experience with our services. The types of information we may collect include:
Personal Details: Name, address, phone number, email address, and date of birth, provided when you book an appointment, register for KAA Dent Prime, or contact us.
Health Information: Dental and medical history, treatment records, and appointment details, collected during consultations or through forms.
Website Usage Data: IP address, browser type, device information, and pages visited, collected via cookies or analytics tools (see our Cookies Policy for details).
Payment Information: Billing details for private treatments or KAA Dent Prime subscriptions, processed securely via trusted third-party providers like Medenta Financial Services.
Communication Preferences: Preferences for receiving appointment reminders, promotional offers, or newsletters.
2. How We Use Your Information
We use your personal data to:
Provide dental care, including scheduling appointments, conducting examinations, and delivering treatments like Invisalign, cosmetic dentistry, or emergency care.
Manage KAA Dent Prime memberships, including processing payments and arranging priority appointments.
Communicate with you via phone, email, or text for appointment confirmations, reminders, or follow-ups.
Improve our Website and services through analytics (e.g., understanding how users navigate our site).
Send promotional offers or updates about our services, where you have consented to receive them.
Comply with legal obligations, such as maintaining patient records or responding to regulatory authorities.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
Contract: To fulfill our obligations under agreements, such as providing dental treatments or managing KAA Dent Prime subscriptions.
Consent: For marketing communications or non-essential cookies, where you have given explicit permission.
Legitimate Interests: To improve our services, ensure Website functionality, or contact you about upcoming appointments.
Legal Obligation: To maintain accurate patient records and comply with health regulations.
Vital Interests: In emergencies, to protect your health or safety (e.g., sharing medical details with emergency services).
4. Sharing Your Information
We may share your data with:
Our Team: Dentists, dental therapists, and staff at KAA Dentals to provide care and manage appointments.
Third-Party Providers: Trusted partners, such as payment processors (e.g., Medenta Financial Services), IT providers, or analytics services (e.g., Google Analytics), who adhere to strict data protection standards.
Regulatory Bodies: When required by law, such as the General Dental Council or NHS authorities.
Emergency Services: In urgent situations to protect your health.
We do not sell or share your personal data for unrelated purposes.
5. Data Security
We use industry-standard measures to protect your data, including secure servers, encryption, and access controls. Patient records are stored securely, and payment details are processed via trusted third-party providers. Despite our efforts, no system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal data only for as long as necessary:
Patient Records: Kept for at least 11 years after your last treatment, as required by UK dental regulations.
Website Data: Analytics data is retained for up to 2 years, unless you opt out of cookies.
KAA Dent Prime: Membership details are kept for the duration of your subscription and up to 7 years for financial records.
7. Your Rights
Under UK GDPR, you have the right to:
Access: Request a copy of your personal data.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of data (where no legal obligation requires retention).
Restriction: Limit how we process your data in certain cases.
Objection: Object to processing for marketing or legitimate interests.
Data Portability: Obtain your data in a structured format for transfer.
Withdraw Consent: Opt out of marketing or non-essential cookies at any time.
To exercise these rights, contact us at contact@kaadentals.co.uk or call 01443 474441. We will respond within one month.
8. International Data Transfers
If any data is transferred outside the UK (e.g., to third-party analytics providers), we ensure compliance with UK GDPR through appropriate safeguards, such as standard contractual clauses.
9. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date. Please review periodically.
10. Contact Us
60a, Oxford Street, Mountain Ash, CF45 3HB
Phone: 01443 474441
Email: contact@kaadentals.co.uk
Website: www.kaadentals.co.uk
